How much does shipping cost?
Delivery is free worldwide! When you place an order on our website you will receive free shipping wherever you are in the world :)! Make sure you share your #PIASQUAD images with us of you wearing your garment wherever you are, we would love to see!
Will I be charged taxes and duties?
All international deliveries are handled by FedEx and NZ Post. Any duties and taxes incurred on international deliveries are your responsibility. Please be aware that PIA does not have any control over duties, customs and taxes applied by the country your order is being shipped to. Please contact your local customs office to find out more information if you are unsure of the charges.
How can I track my order?
Once your order is shipped we will send you an email with your tracking number. If you did not receive this email within 1-2 days please contact firstname.lastname@example.org.
When will my order arrive?
New Zealand: Delivery estimate: 1-3 working days (Note: Rural deliveries can take 2-4 working days)
Australia: Delivery estimate: 1-3 working days*
Rest of the World: Delivery estimate: 3-10 working days*
What if my garment is damaged or faulty?
All garments are checked for quality control and we work hard to make sure all garments sold are of the highest of quality. However, if you have a concern please email email@example.com so we can check the matter for you urgently. Please make sure you email within the first 7 days of your purchase.
How do I make a return / exchange?
The garment must be in original condition with tags and packaging, all the returns / exchange information is inside your PIA package. The goods are your responsibility until they reach us, we highly recommend using a registered post service and keep a good record of the tracking details. Returns / exchanges must be made within 7 days of receiving your purchase.
What is your returns policy?
We understand shopping online can be tricky to get the sizing and fit right. Make sure you have a look at our sizing guide for assistance.
We offer 100% refund service on all purchases. If you receive a garment and you are not happy with the fit you can return it to us within 7 days for a full refund. The garment must be in original condition with tags and packaging, all the returns / exchange information is inside your PIA package.
What payment methods does PIA accept?
We currently accept Visa and MasterCard. If you would like to arrange payment via another method, we are happy to try and assist your request! This site is fully hosted by DPS and will not collect and stock any credit card details.
Please contact firstname.lastname@example.org to arrange this.
What is my size?
Have a look at our size guide HERE, we also list more sizing information under the description of the garment. If you still have queries please contact email@example.com for more assistance.