We understand shopping online can be tricky to get the sizing and fit right. Make sure you have a look at our sizing guide for assistance.
We offer 100% refund service on all purchases. If you receive a garment and you are not happy with the fit you can return it to us within 7 days for a full refund. The garment must be in original condition with tags, please don't worry about returning the PIA box - keep it :). All the returns / exchange information is inside your PIA package. On the odd occasion a refund may be declined if the garment has not arrived in it’s original condition.
100% money back does not apply on sale items so please choose carefully.
Exchanging / Returning
The garment must be in original condition and to be returned with tags. Please don't worry about returning the gorgeous PIA box, a wee gift for you. There is a returns form inside your PIA package which you will need to fill out and return to us with your garment.
The return shipping cost to PIA for an exchange or refund will be covered by the customer. If there is a fault we will send the customer a returns bag.
The garments are the customers responsibility until they reach us, we highly recommend using a registered post service and keep a good record of the tracking details. Returns / exchanges must be made within 7 days of receiving your purchase.
Processing exchange / refunds
We try and process returns as quickly as possible.
If you're exchanging, we will send your new piece/s out, and email you a new tracking number within 1-2 business days once we have received the returned garment.
If you're refunding, we will refund you through the same method you used to pay within 5 working days. If you have paid via a debit card please ensure you fill out your bank account number on the PIA returns form inside your package.
We are super speedy and do our best to send our orders out as soon as possible. If you wish to cancel your order please call 09 964 9566 as soon as possible. Otherwise, our returns policy will apply if your order has already been shipped.