We understand shopping online can be tricky to get the sizing and fit right. Make sure you have a look at our sizing guide for assistance.
We offer 100% refund service on all purchases (excluding SALE Items) . If you receive a garment and you are not happy with the fit you can return it to us within 7 days for a full refund. The garment must be in original condition with tags, please don't worry about returning the PIA box - keep it :). All the returns / exchange information is inside your PIA package. On the odd occasion a refund may be declined if the garment has not arrived in it’s original condition.
**100% money back does not apply on sale items so please choose carefully.**
Exchanging / Returning
Please don't worry about returning the gorgeous PIA box, a wee gift for you. The garment MUST be in original condition and to be returned with tags. There is a returns form inside your PIA package which you will need to fill out and return to us with your garment.
free returns shipping - you're welcome
This is how we're gonna roll at PIA from now on. Online Shopping with absolutely no strings attached.
Now you can buy online, if it's not right you can send it back with no cost to you - Woop!
Fill out the PIA Returns form found inside your PIA package.
Flick firstname.lastname@example.org an email and we will reply with your courier sticker for your return at our cost.
Print the label and stick it onto your package
Book the courier pick up - 0800 106 828
*All information will be also found in the email with your returns sticker.* Easy pease.
**This Free Returns service applies up to 2 exchanges per order.
** International Shipping, Free returns courier applies for 1x exchange only. (not returns for refunds).
Please also keep note of your tracking details for your records. Returns / exchanges must be made within 7 days of receiving your purchase.
Processing exchange / refunds
We try and process returns as quickly as possible.
If you're exchanging, we will send your new piece/s out, and email you a new tracking number within 1-2 business days once we have received the returned garment.
If you're refunding, we will refund you through the same method you used to pay within 5 working days. If you have paid via a debit card please ensure you fill out your bank account number on the PIA returns form inside your package.
We are super speedy and do our best to send our orders out as soon as possible. If you wish to cancel your order please call 09 964 0566 as soon as possible. Otherwise, our returns policy will apply if your order has already been shipped.